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The Company
Who We Are
- We pride ourselves in providing best-in-class services delivered on time
What We Do
- To be the leading ICT and business consultancy services provider of choice
Our values
- We are in business to enhance value to all our stakeholders
Our Promise
- To support your business while ensuring stability, scalability, benefit realization...
Products & Services
Our Approach
Value Proposition
Learning Hub
The LearningHUB offers opportunity for acquisition of Basic and Essential Skills in software development through three learning options; independent, flexible and intensive.
Learning Options
- Depending on your schedule and availability, you can choose from the available option that fits
Skill Acquisition
- In the course of the program, you will undergo a specific form of learn involving cognitive, technical and interpersonal skills
Our Practitioners
- We boast of a crop of professionals with a passion for impacting knowledge and a desire to mentor learners through to completion of their goals, to help them make their mark in life
Our Learners
- Those with a purpose, desire and a teachable demeanor
Our Courses
- Tailored towards preparing you for your future, to give you a good start, the necessary push or continuous improvement necessary for sustainability
Mystery Shopping
Mystery Shopping is the evaluation, measurement and reporting of customer service standards by use of agents acting as if they were customers.
Our Offering
- Mystery Shoppers can carry out an audit of your customer service operation by regularly sampling of your service...
Why Mystery Shopping
- Organizations spend big marketing money to get new customers in the door, but sometimes pay less attention to...
Objectives and Goal Setting
- The first step an organization needs to take when implementing a mystery shopping program is to determine...
The Benefits
- Research shows that it is the quality of human interaction which has the greatest effect on customers' perception...
Our Strategy: Call²Action™
- Our strategy is to have an understanding of the organization's desired result...
Clientele
Contact Us

Please direct all enquiries relating to this website to:

Morenike Ladenegan
+234 706-600-0809,
morenike.ladenegan@cybaconsulting.com

Chief Technology Officer - Afolabi Williams

+234 811 670 8969,
+234 703 401 0760,
+44 770 600 3029
Email: folabi.williams@cybaconsulting.com

Cyba Consulting

8/10, 15th Street (formerly Johnson Adegoke Street),
First Unity Estate,
Adjacent Cooperative Villas
Badore, Ajah, LA 100269
Email: info@cybaconsulting.com, cybaconsultinginc@gmail.com

+234 706 600 0809

Making sense of technology and process to people ...

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Home > Mystery Shopping > Our Strategy

Our Strategy: Call²Action™

OUR STRATEGY: Call²Action™
Our strategy is to have an understanding of the organization's desired result; each engagement is tailored to the organization's unique corporate objectives. We then build the call to action elements which are designed to identify key sales, customer engagement and service behaviors which will correlate to a desired customer experience outcome. These key drivers are determined as a result of the relationship between specific behaviors and a desired outcome. This approach helps identify and reinforce sales and service behaviors which drive repeat business or loyalty - behaviors that matter.

The approach will help identify employees in need of coaching and processes that needs improvement. It will also create event-triggered reports that should identify employees who failed to perform targeted/specific behaviors. For example, if it is important to track cross- and up-selling attempts in a mystery shop exercise, a Coaching Report will be designed to flag any employees who failed to cross- or up-sell. This report can then be used to identify which employees are in need of coaching with respect to these key behaviors - behaviors that matter

Call²Action™ is automated, so you can have hardcopy report and access to our systems where your report reside on our SQL database for as long as you are our client. This allows you to tweak the data to get other flavors of report/information based on available data that you have access to. Our Mystery Shopping staff are equipped with solutions that helps them send in the data in real time, this way they won't forget what they have experienced. And we can generate reports online real time for you or give you real time access.

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